Turkey’s first call center hotel opens in Istanbul

A company offering solutions in communications technologies introduces a hotel concept for call centers for the first time in Turkey. The Call Center Hotel, located in Istanbul’s Kavacık district, includes all infrastructure and technology required for a call center organization Procat, an Istanbul-based solution provider for call centers, has opened a “call center hotel” in the city. It aims to provide services to call center companies on a periodic basis.

The hotel aims to cover the demands of the call center sector, which has been growing rapidly in Turkey. The hotel call center complex has a Bosphorus view and a capacity of approximately 1,500 seats in two buildings in Istanbul’s Kavacık district, easily accessible from both the Asian and European sides of the city. Operation centers include all the infrastructure and technology needed for a call center organization, as well as a cafeteria, terrace, training halls, and recreation and entertainment sites.

Turkey’s call center market has reached an annual market volume of $300 million, said Procat Chairperson Tarkan Ersubaşı. Despite the negative impacts of the recent global crisis, the market managed to attain 25 percent growth in 2009, Ersubaşı said. He added that grabbing robust and efficient growth trend is among the basic problems of the sector.

read more.........

BPO in India (offshore Business Process Outsourcing) Call Center Services in India

The term "Outsourcing" means delegating or passing on responsibility to a third party in pursuance with an agreement. The decision to outsource is a strategic one as it involves weighing the probable cost savings against the consequent loss in control over the product or service.Outsourcing involves a contractual agreement that defines how the client and the vendor will work together. The growth of outsourcing is partly due to the changes in business philosophy that have occurred over a period of time.Earlier companies aimed to acquire other companies and diversify their business As companies found it diff ult to manage a large group of unrelated business they starting focusing their attention "core competence areas".

Considering their unique experience and expertise the companies took efforts to identity the core competence areas that would help them gain a competitive edge over others in the market as the client companies usually outsource to a vendor that specializes in a given function and performs that function more efficiently than the company could do thereby saving on the cost. Companies also outsource to reduce the work burden of its employees and also to relieve them of tedious tasks thereby enabling them to develop their core competencies. Companies outsource information technology functions in order to gain access to new technology and outside expertise.

Outsourcing requires a good understanding of the vendor organization's capabilities and their future plans. Outsourcing can be total outsourcing or selective outsourcing. Total outsourcing occurs when the client dismantles the entire departments or divisions and transfers the complete responsibility to an outside vendor. Selective outsourcing occurs when the the client identifies specific time consuming activities which can be handled more effectively by an specialist (vendor) and outsources it.

read more.........